Returns & Refunds Policy
At G’EIDA JEWELRY, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you have the right to withdraw from the purchase contract in accordance with applicable Lithuanian and European Union consumer protection laws.
Right of Withdrawal
If you are a consumer purchasing products from our online store, you have the right to withdraw from the purchase contract within 14 days without giving any reason.
The 14-day withdrawal period begins on the day after you, or a person designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires. You may do so by sending us a clear statement by email to:
You may also use the standard withdrawal form provided by applicable law if you wish, although its use is not mandatory.
Returning Your Order
After informing us that you wish to withdraw from the purchase contract, you must send the goods back to us without undue delay and no later than 14 days from the day on which you notified us of your decision to withdraw.
Please return the goods to:
G’EIDA JEWELRY
Lauko g. 28B-54
Vilkaviskis
Lithuania
The customer is responsible for the direct cost of returning the goods, unless otherwise required by applicable law or we have agreed to cover the return costs.
We recommend using a tracked and insured delivery service when returning your order. G’EIDA JEWELRY cannot be held responsible for goods that are lost or damaged during return shipping when the customer is responsible for the return shipment.
Condition of Returned Items
Returned items must be in their original condition and should not have been used beyond what is necessary to establish their nature, characteristics and functioning.
Please handle the jewellery with care when inspecting it. Items must be returned without damage, excessive signs of use or wear, and without any alterations.
Where applicable, please include the original packaging and any accessories supplied with the product.
If the value of the goods has decreased because they were handled beyond what was necessary to establish their nature, characteristics and functioning, we may have the right to claim compensation for such decrease in value, in accordance with applicable law.
Refunds
If you validly exercise your right of withdrawal within the 14-day period, we will refund all payments received from you, including the standard delivery cost you paid for your order.
If you selected a more expensive delivery method than our standard delivery option when placing your order, the additional cost of the more expensive delivery method will not be refunded.
The refund will be made no later than 14 days from the day on which we received your notification of withdrawal. However, we may delay the refund until we have received the returned goods or until you provide evidence that you have sent the goods back to us, whichever occurs first.
The refund will be made using the same payment method you used for the original order, unless we agree on another payment method. In such a case, you will not be charged any additional fees.
Important: If an item is returned because you have simply changed your mind, the customer is responsible for the cost of returning the item. If we send you an item that is defective, damaged or does not correspond to your order, we will cover the return costs.
Non-Returnable Items
The statutory right of withdrawal does not apply to certain products and circumstances specified by applicable law.
This may include, for example:
Products made according to the customer's individual specifications or clearly personalised products.
Sealed products that are not suitable for return for reasons of health protection or hygiene and whose packaging has been opened or the products have been unsealed after delivery, where this exception applies by law.
Other products or circumstances for which the statutory right of withdrawal is excluded under applicable Lithuanian law.
If a particular product is subject to a legal exception to the right of withdrawal, you will be informed of this, where applicable, before completing your purchase.
Damaged or Incorrect Items
If you receive an item that is damaged, defective or different from the item you ordered, please contact us as soon as possible at:
Please include your order number and, where possible, photographs showing the issue.
Your statutory rights concerning defective or non-conforming goods are not limited or affected by this Returns & Refunds Policy.
Sale and Discounted Items
Items purchased during a sale or promotional period may also be returned in accordance with the applicable statutory right of withdrawal, unless a legal exception applies.
The fact that an item was purchased at a discounted or promotional price does not by itself remove or limit your statutory consumer rights.
Exchanges
We currently do not guarantee direct exchanges of products.
If you would like a different item, size or design, you may return the original item in accordance with this policy and place a new order, subject to availability.
Contact Us
If you have any questions regarding returns, refunds or your consumer rights, please contact us:
G’EIDA JEWELRY
Email: geidajewelry@gmail.com
Address: Lauko g. 28B-54, Vilkaviskis Lithuania
Nothing in this policy limits or excludes any mandatory consumer rights provided to you under applicable Lithuanian or European Union law.