Terms & Conditions
Welcome to G’EIDA JEWELRY. These Terms & Conditions govern your use of the G’EIDA JEWELRY website and the purchase of products through our online store.
By accessing or using our website and placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.
1. About G’EIDA JEWELRY
Email: geidajewelry@gmail.com
For any questions regarding your order, our products, or these Terms & Conditions, please contact us at geidajewelry@gmail.com.
2. Products
G’EIDA JEWELRY offers jewelry and related products through our online store.
We make every effort to ensure that product descriptions, photographs, colors, materials, and other information displayed on our website are accurate. However, slight differences in color or appearance may occur depending on your device or screen settings.
Product availability may change without notice. If a product becomes unavailable after you have placed an order, we will contact you as soon as possible and provide an appropriate solution, including a refund where applicable.
3. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
After placing an order, you will receive an order confirmation by email. The order confirmation confirms that we have received your order but does not necessarily mean that the order has been accepted.
A purchase contract is concluded when your order has been accepted and the products are confirmed for dispatch.
We reserve the right to refuse or cancel an order where there is a legitimate reason, including product availability issues, suspected fraudulent activity, technical errors, or incorrect pricing. If payment has already been made and the order is cancelled, the amount paid will be refunded.
4. Prices and Payment
All product prices are displayed on the website in euros unless otherwise stated.
The applicable price is the price displayed at the time you place your order.
Any available payment methods will be shown during the checkout process.
You are responsible for providing accurate billing, delivery, and contact information when placing an order.
If an obvious pricing or technical error occurs on the website, we reserve the right to correct the error and, where appropriate, cancel the affected order. If you have already paid for such an order, you will receive a full refund.
5. Shipping and Delivery
We offer shipping to destinations available at checkout.
Available delivery methods, estimated delivery times, and shipping costs are displayed during the checkout process.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, weather conditions, public holidays, or other unforeseen circumstances.
If no specific delivery date has been agreed, applicable consumer law generally requires delivery without undue delay and, where applicable, within 30 days.
Customers are responsible for providing a complete and accurate delivery address.
For international orders, customs duties, import taxes, or other charges may apply depending on the destination country. Where such charges are imposed by the destination country, they are the responsibility of the customer unless otherwise stated at checkout.
6. Right of Withdrawal
If you are a consumer purchasing products online, you generally have the legal right to withdraw from your purchase within 14 days without giving a reason.
For purchases of goods, the 14-day period begins on the day after you or a person designated by you, other than the carrier, receives the goods.
To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires.
You may contact us at:
Email: geidajewelry@gmail.com
Where available, you may also use the withdrawal function provided on our website.
You do not need to provide a specific reason for withdrawing from your purchase.
7. Returning Products
After notifying us of your withdrawal, you must send the products back without undue delay and no later than 14 days from the date on which you informed us of your decision to withdraw.
Products should be returned in an appropriate condition, taking into account that you are entitled to handle and inspect the products as necessary to establish their nature, characteristics, and functioning.
You may be responsible for any diminished value of the products resulting from handling beyond what is necessary to inspect them.
Unless otherwise stated by G’EIDA JEWELRY, the direct cost of returning the products is the customer's responsibility.
Please contact us at geidajewelry@gmail.com before sending a return so that we can provide the appropriate return instructions.
8. Refunds
If you validly exercise your right of withdrawal, we will refund the payments received from you, including the cost of standard delivery.
If you selected a more expensive delivery option than the least expensive standard delivery option available, we are not required to refund the additional cost of the more expensive delivery method.
Refunds will generally be made using the same payment method used for the original transaction, unless you have expressly agreed to another method and the alternative does not result in any additional costs to you.
We may withhold the refund until we have received the returned products or until you have provided evidence that the products have been sent back, whichever occurs first.
9. Exceptions to the Right of Withdrawal
The statutory right of withdrawal does not apply in certain circumstances established by applicable consumer law.
This may include, for example, products that have been made to the customer's specifications or clearly personalized, where the applicable legal exception applies.
If an exception to the right of withdrawal applies to a particular product, this information will be provided before you place your order.
10. Faulty or Defective Products
Your statutory consumer rights are not affected by these Terms & Conditions.
If a product is defective, faulty, damaged, or does not conform to the contract, please contact us at geidajewelry@gmail.com as soon as possible and provide your order details and, where appropriate, photographs of the issue.
Consumers in the European Union generally benefit from a minimum two-year legal guarantee for goods that are faulty or do not conform to the contract, subject to the applicable national rules and circumstances of the case.
Depending on the circumstances and applicable law, you may be entitled to repair, replacement, a price reduction, or a refund.
These statutory rights are separate from the 14-day right of withdrawal.
11. Jewelry Care
To help preserve the appearance of your jewelry, we recommend following the care instructions provided with the product or on our website.
Where applicable, jewelry should be protected from excessive contact with water, perfumes, cosmetics, chemicals, and other substances that may affect its appearance.
Normal wear and tear or damage resulting from improper use, accidents, or failure to follow reasonable care instructions may not constitute a product defect.
Nothing in this section limits your statutory consumer rights.
12. Intellectual Property
All content available on the G’EIDA JEWELRY website, including photographs, product images, text, logos, graphics, designs, trademarks, and other materials, is owned by or licensed to G’EIDA JEWELRY unless otherwise stated.
You may not copy, reproduce, distribute, modify, publish, or commercially use our website content without prior written permission.
13. Website Use
You agree to use our website lawfully and in a manner that does not interfere with its operation or the rights of G’EIDA JEWELRY or other users.
You must not attempt to gain unauthorized access to the website, introduce malicious software, interfere with website security, or use the website for fraudulent or unlawful purposes.
We reserve the right to restrict or suspend access to the website where reasonably necessary to protect the website, our business, or our users.
14. Accuracy of Website Information
We make reasonable efforts to keep the information on our website accurate and up to date.
However, occasional typographical errors, technical errors, or inaccuracies may occur.
We reserve the right to correct errors, update information, and make changes to products, prices, availability, and website content where necessary.
Such changes will not affect rights that have already arisen under an accepted purchase contract.
15. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.
To the extent permitted by law, G’EIDA JEWELRY shall not be responsible for losses caused by circumstances beyond our reasonable control, including carrier delays, customs delays, natural events, technical failures, or other events that could not reasonably have been prevented.
Nothing in these Terms & Conditions affects your mandatory consumer rights.
16. Personal Data
We process personal information in accordance with our Privacy Policy.
Personal information provided when placing an order may be used to process and fulfil your order, communicate with you, arrange delivery, process payments, and comply with applicable legal obligations.
For more information, please review our Privacy Policy.
17. Complaints and Dispute Resolution
If you have a complaint or concern regarding an order or our services, please contact us first at:
We will make reasonable efforts to resolve your complaint directly with you.
Consumers may also have access to out-of-court dispute resolution procedures provided under applicable Lithuanian and European Union law.
Nothing in these Terms & Conditions prevents you from exercising any mandatory rights available to you under applicable consumer protection legislation.
18. Governing Law
These Terms & Conditions are governed by the laws applicable in the Republic of Lithuania, without prejudice to any mandatory consumer protection rights that may apply to consumers in their country of residence.
If you are a consumer residing in another European Union country, you retain any mandatory rights and protections granted to you by the applicable consumer protection laws.
19. Changes to These Terms & Conditions
We may update these Terms & Conditions from time to time to reflect changes in our business, products, website, or applicable legal requirements.
The updated version will be published on this page together with the date of the latest update.
Changes will not affect rights and obligations arising from orders placed before the updated Terms & Conditions became effective.
20. Contact Us
If you have any questions regarding these Terms & Conditions, your order, or our products, please contact us:
G’EIDA JEWELRY
Email: geidajewelry@gmail.com
By placing an order through the G’EIDA JEWELRY website, you confirm that you have read and understood these Terms & Conditions.